Privacy Policy

1 Information We Collect

CM Outdoor Services ("we," "us," or "our") collects information to provide and improve our landscaping, hardscaping, lawn care, and outdoor maintenance services. We collect information in the following ways:

Information You Provide Directly

When you interact with our services, you may provide us with:

• Contact information (name, email address, phone number, mailing address)
• Property location and service address details
• Property information relevant to services (lot size, lawn type, existing landscaping)
• Billing and payment information
• Communication preferences
• Photos of your property for project planning or estimates
• Feedback, reviews, and correspondence with our team
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Location information (based on IP address)
• Cookies and similar tracking technologies

2 How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our landscaping and outdoor services
• Processing transactions and sending related information (invoices, receipts)
• Responding to your inquiries and providing customer support
• Scheduling and confirming service appointments
• Preparing accurate estimates and project proposals
• Sending promotional communications about seasonal services (with your consent)
• Sending service reminders (lawn care schedules, seasonal maintenance)
• Analyzing usage patterns to improve our website and services
• Protecting against fraud and unauthorized activity
• Complying with legal obligations

3 Information Sharing

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, scheduling software, and analytics.

Subcontractors

In certain cases, we may work with trusted subcontractors to complete large projects. We only share the information necessary to complete your requested services.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law or in response to valid legal processes, such as a subpoena or court order.

Protection of Rights

We may share information when we believe it's necessary to protect our rights, your safety, or the safety of others.

4 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Employee training on data protection practices
• Access controls and authentication requirements
• Secure handling of payment information

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., contact forms)
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality, such as contact forms or quote request features.

6 Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

7 Third-Party Links

Our website may contain links to third-party websites or services, such as social media platforms or supplier websites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

10 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: